Refund Policy
Products purchased that are downloadable are NOT refundable, but may be exchanged within 30 days from date of purchase. The product to be exchanged may only be exchanged for another downloadable image sold by Paradisal Imagery Inc. However, before any new image will be made available, the customer must return to Paradisal Imagery Inc., a "Refund Claim Form". The "Return Claim Form" will be provided to the customer after the customer informs Paradisal Imagery Inc. that they need such form. To obtain an exchange, you must notify Paradisal Imagery Inc., within 30 days of your original purchase date, that you desire to exchange the product purchased. The "Refund Claim Form" provided to you must be returned to Paradisal Imagery Inc. by regular mail only (no e-mail), within 10 days, in order to obtain the exchange.
Products purchased that are not downloadable may be returned for a full credit, minus shipping and handling charges. However, before any product may be returned, the customer must return to Paradisal Imagery Inc., a "Refund Claim Form". The "Return Claim Form" will be provided to the customer after the customer informs Paradisal Imagery Inc. that they need such form. To obtain a refund, you must notify Paradisal Imagery Inc. within 30 days of your original purchase date, that you desire a refund for the product purchased. The "Refund Claim Form" provided to you must be returned to Paradisal Imagery Inc. by regular mail only (no e-mail), within 10 days, in order to obtain a refund.
In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Paradisal Imagery Inc. Paradisal Imagery Inc. will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a "Refund Claim Form" that was a result of an incorrect email address and/or mailing address provided by you to Paradisal Imagery Inc. The customer is responsible for providing a correct/working e-mail address.
Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.
Contacting Paradisal.You may contact Paradisal Imagery Inc. for customer support or service, or if you have trouble downloading any of our products, by using our feedback form. Or by postal mail to Paradisal Imagery Inc., 100 Grassy Plains Drive, Kanata, Ontario, K2M 2M5 Canada.
Paradisal Imagery Inc. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on www.paradisal.ca. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.
For more information please contact us at info@paradisal.ca.